Ontdek hoe u klantengesprekken professioneel en beleefd kunt beëindigen met handige sjablonen voor verschillende kanalen. Leer basistips voor een positieve klantenservice-ervaring en personaliseer uw afsluitingen om een blijvende indruk achter te laten.
Bij het communiceren met klanten, klanten of prospects, de juiste manier vinden om een email te beëindigen en een gesprek afbreken is net zo belangrijk als een goede opening. In feite kan het afsluiten van een interactie op een professionele, beleefde en respectvolle manier zelfs wat als een onaangenaam gesprek is begonnen, daadwerkelijk veranderen in een positieve klantenservice-ervaring en laat een klant een goede laatste indruk achter.
Volgens het onderzoek van American Express is 68% van de consumenten van mening dat een prettige klantenservicemedewerker de sleutel is tot positieve service-ervaringen. Hieronder vindt u enkele beproefde voorbeelden van hoe u klantengesprekken op een professionele manier kunt beëindigen via verschillende ondersteuningskanalen om ervoor te zorgen dat uw klanten altijd een prettige ervaring krijgen wanneer ze met u communiceren.
“Thanks for calling and if you have any additional questions, please call us again.”
“Thanks for calling [COMPANY NAME]. Have a good day.”
“You’ve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.”
“Apologies once again for any inconvenience caused. Thank you for your call.”
“Thank you for calling. I enjoyed talking with you today.”
“If any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.”
“Thank you very much for you time, [CUSTOMER NAME], and thanks for calling [COMPANY NAME]. We look forward to working with you in the future. Have a great day!”
“Thank you for calling [CUSTOMER NAME], your feedback is extremely valuable to us. Please don’t hesitate to call us again if you have any questions.”
“It’s great that we have answered your questions today. Thanks for calling [COMPANY NAME]. Have a wonderful day.”
“I’m very pleased that we’ve been able to help you today [CUSTOMER NAME], please call again if you need help.”
“If you have any other questions, please let me know. Looking forward to hearing back from you.”
“In the meantime, let me know if you have any more questions, comments, or concerns. I’ll be happy to assist you.”
“I hope this helps. Drop me a line if you have any further questions. Feel free to hit us up on Facebook [link] or Twitter [link] if you want a fast response, too.”
“And of course, I’m always here to answer any questions you may have. If I can help in any way, don’t hesitate to fire off an email.”
“If you’re interested in learning more about our product, please feel free to contact me or anyone else on our support team at any time. We’re always here to help.”
“Thanks for your time, and give me a call or shoot me an email if you have any questions about the tool.”
“Please feel welcome to contact our support team at [phone number], or reply to this message and we’d be more than happy to help.”
“As a reminder, here’s a [link] to our Knowledge Base where you can find more information about our product and company at any time.”
“We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.”
“I apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.”
“I understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and I’ll be sure to keep you updated.”
“Let me know if this solution works for you. And as always, if there’s anything else I can help you with, don’t hesitate to reach out.”
“Thanks again for bringing this issue to our attention. I will update you on the progress within one week.”
“I hope we’ll stay in touch and get to work together again in the future. Please don’t hesitate to provide feedback and suggestions to help us improve, even from afar.”
“Meanwhile, here are some actions you can take that may resolve the issue: […]. If these don’t work, I’ll get back to you within one business day with an alternative solution.”
“I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?”
“Happy I could help ☺ Wish you a good day!”
“Thank you for chatting with us today. Have a nice day. Goodbye.”
“Thank you for contacting our chat support. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day!”
“Thanks for using our live help service, and please feel free to contact us again if you need any further assistance. Goodbye!”
“Thank you for visiting! We hope to see you again!”
“Thanks for stopping by, we hope to hear from you again!”
“My colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.”
“Unfortunately, I’m not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?”
“Please hold on, I’ll connect you with [AGENT NAME] from [DEPARTMENT] in no time.”
“Would you please hold for a moment? I’m transferring you to the right person.”
“[CUSTOMER NAME], it seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.”
“It’s been a while since your last response. I will have to close our chat. If you need any further help, we’re at your service. Have a good day!”
“As it seems like you’re no longer responding, I’ll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.”
“If any more problems arise and you can’t access our chat line, please feel free to email us at [email address] or call our customer service line at [phone number].”
“Let us look into that for you. We will reply shortly.”
“Thanks for giving us the opportunity to help out, we’re here if you ever need us again!”
“We’ll follow up to your DM as soon as it gets resolved.”
“Hope that helps, have a wonderful day!”
“Are there any other questions I may help you with?”
“Let us know how else we can help you.”
“Thank you. Great that I could be of help.”
“Thanks for the shout out – I’ll get someone from tech support to look into it immediately!”
“We’ll do all we can to get it fixed asap!”
“Happy to help! Give us a shout if you need anything else.”
Ready to put our templates to use?
LiveAgent is the most reviewed and #1 rated help desk software for small to medium-sized businesses. Try it today with our free 30-day trial. No credit card required.
Als u een gesprek wilt beëindigen, kunt u het beste eindigen door een klant te vragen of er iets anders is waarmee u kunt helpen, of door hem of haar aan te moedigen om in de toekomst weer contact op te nemen.
U kunt een ongemakkelijk gesprek voorkomen door een onbelangrijk onderwerp naar voren te brengen of van onderwerp te veranderen. Als u niet over de situatie wilt praten, kunt u gewoon aangeven dat u het niet prettig vindt om erover te praten. Als u het gevoel hebt dat u het gesprek moet beëindigen, kunt u zeggen dat u moet gaan.
Beëindig een gesprek niet zomaar zonder iets te zeggen. Bedank uw beller voor zijn tijd en laat hem weten dat je hem een vervolgmail stuurt als er iets anders opkomt.
Verkoop follow-up emailsjablonen
Verkoop follow-up emailsjablonen zijn cruciaal voor het sluiten van deals, maar vaak onderbenut. LiveAgent biedt geautomatiseerde sjablonen en outbound callcentersoftware om uw marketing- en verkoopstrategieën te optimaliseren. Ontdek hoe u uw responspercentages kunt verhogen en meer deals kunt sluiten met onze effectieve sjablonen. Bezoek voor meer informatie over het vermijden van veelvoorkomende fouten en het personaliseren van uw communicatie. Automatiseer uw follow-ups en verbeter uw verkoopresultaten met LiveAgent!
Callcenter sluiten/pauzeren contactsjablonen
Leer hoe u uw klanten kunt laten weten dat u hun ticketoplossing sluit/pauseert met onze callcenter-contactsjablonen.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Onze website maakt gebruik van cookies. Door verder te gaan, gaan we ervan uit dat we uw toestemming hebben om cookies te plaatsen zoals beschreven in onze privacy- en cookiebeleid.
Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.
Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team