Dior helpdesk contacten

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. They will automatically send you an email to reset your password. Please check your spam folder if you didn’t receive the email within few minutes.

In order to check the availability of a product, choose the Dior product that interests you on the website and click on it. This will result in one of two things:

• If the “Shop” button appears, this means that you can order it online. Please be aware that only the available sizes will be displayed.
• It is, however, possible that the item you are looking for is not available for online purchase at the moment. If the “Notify me” button appears, this means that you can sign up to be notified when the item becomes available again.

You can contact our Customer Service, where their advisors will be ready to assist you with your purchases.

Dior offers complimentary gift packaging for every order. Your order will be presented in an elegant Dior gift box or clutch, this will be tied with a satin ribbon. You receive one gift box or clutch for each order. This offer is valid while stocks last.

You can also add a personalised gift message to your order in the checkout process. You can use the Latin alphabet, numbers and punctuation. It is not possible to use symbols or emojis in your personal message.

If you wish to help us reduce our environmental impact, please click on the Eco-shipping box option in the checkout. This is 46% lighter than the Couture gift box and fully recyclable.